What happens if you have not switch electricity or gas retailers?

You have the freedom to choose your electricity and gas retailer of your choice, the same as you choose your phone provider. You do not have to switch retailer if you do not want to. If you have not switch or do not intent to switch, your electricity and gas will still be supplied by your local host retailers depending on your location.

Even if you have switch electricity or gas retailers, the quality and reliability of your electricity and gas supplies do not change as these are controlled and determined by your local distributors who own the poles and wires in your area. Therefore if you encounter any problems with your electricity or gas supplies, just ring your local distributor. There are 5 distributors in Victoria - Powercor (around the West), AGL (around the North), Citipower (around City), Alinta (around East/South) and SP Ausnet (outer South/East).

If you have not switch retailers, then you are probably still on a deemed or standing contract. The prices that you pay are determined between the government and local retailers. This is reviewed and published every year. The prices are commonly known as the Government Regulated Tariffs (GRT) and are the maximum prices that the retailers can supply you on. Once you have switch electricity or gas retailers, then you are on market rates.